FAQ
Individual verification
- How to fix passkey error 50162 on Android devicesPublished on Dec 8, 2025Updated on Dec 26, 2025515
- How do I complete the required tasks shown in the app?Published on Jul 3, 2025Updated on Jul 10, 202535
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Nov 17, 2025168
- What's KYC: What to expect and why it matters?Published on Jun 24, 2025Updated on Jan 15, 202648
- What do I need to do when I change my country of residence?Published on Apr 10, 2025Updated on Feb 24, 2026463
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025132
- How do I enable camera and photo access to upload required documents?Published on Jan 27, 2025Updated on Feb 1, 202611,580
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Feb 23, 2026698
- How do I complete additional verification?Published on Nov 18, 2024Updated on Feb 23, 2026191
- What documents are accepted as proof of sources of funds from decentralized finance?Published on Nov 12, 2024Updated on Feb 9, 202652
- What should I do if facial recognition fails?Published on Oct 11, 2024Updated on Feb 2, 2026384
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Feb 12, 20261,266
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Jan 20, 2026180
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Jan 28, 202613,049
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Feb 13, 20266,435
Showing 1-15 of 20 articles