FAQ

Individual verification

How do I verify an individual account?
Published on Sep 25, 2023Updated on Jan 9, 202630,041
How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 25, 2025257
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Dec 3, 202512,750
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Nov 17, 202511,321
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Nov 17, 2025832
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jan 2, 2026638
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jan 8, 20266,398
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Dec 26, 2025390
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Nov 17, 20251,206
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Nov 17, 20256,549
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jan 8, 202643
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Nov 17, 2025162
How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Published on May 7, 2024Updated on Nov 17, 20251,077
What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?
Published on Jun 17, 2025Updated on Jan 5, 2026
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202530

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