FAQ
Account management and security
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 6 Jan 202621
- How do I close my account? (web)Published on 22 Aug 2023Updated on 3 Nov 2025442
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,003
- How do I change my email?Published on 6 Sept 2023Updated on 17 Nov 20253,913
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 9 Oct 202513,359
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 15 Dec 2025374
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 17 Nov 20251,660
- Passkey FAQPublished on 19 Mar 2025Updated on 23 Dec 2025105
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 25 Nov 2025453
- OKX Beginner's GuidePublished on 20 Mar 2023Updated on 6 Jan 20261,653
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 6 Nov 20259
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202535
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 3 Dec 2025164
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 10 Oct 2025392
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 15 Oct 2025198
Showing 16-30 of 34 articles