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FAQ
Account management and security
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jan 8, 202611,860
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202515,351
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,438
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Nov 17, 20255,902
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202523,021
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 6, 202620
- How do I download my account statements?Published on Nov 6, 2024Updated on Dec 26, 202557
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,064
- What is sub-account?Published on Aug 22, 2023Updated on Dec 26, 20251,770
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025442
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,356
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,911
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025105
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 20259
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202535
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