FAQ

Account, security, and verification

What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on Sep 27, 2025107
OKX Beginner's Guide
Published on Nov 10, 2025Updated on Dec 16, 20251
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202536
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 27, 2025259
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202530
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025392
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025198
How do I update my authenticator app?
Published on Aug 1, 2024Updated on Oct 15, 2025127
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
How do I create passkeys? (web)
Published on Jan 19, 2025Updated on Nov 17, 20252
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Oct 15, 202539
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Sep 27, 2025105
What onboarding information is required for a family office?
Published on Oct 13, 2023Updated on Sep 27, 202564
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Dec 1, 20256
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257

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