FAQ

Deposit and withdrawal

Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Nov 12, 2025912
How do I withdraw USD with Bank transfer (ACH)?
Published on Feb 4, 2025Updated on Dec 3, 202511
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Dec 31, 202555
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Jan 5, 20261,856
How do I verify OKX's ownership and balance of the wallet address？
Published on Sep 26, 2023Updated on Nov 27, 2025988
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025216
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Jan 1, 2026348
How do I deposit USD with Bank transfer (ACH)?
Published on Jan 10, 2025Updated on Dec 3, 20252
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025202
What's USDT0 and how do I use it?
Published on Sep 12, 2025Updated on Dec 4, 202514
How do I deposit USD with U.S. Domestic wire transfer?
Published on Feb 5, 2025Updated on Dec 23, 20256
What should I do if there is a payment due for my ACH deposit?
Published on Sep 29, 2025Updated on Dec 31, 2025
Why is my accessible balance lower than my funds unavailable for withdrawal?
Published on May 13, 2024Updated on Sep 8, 2025328
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Nov 12, 2025163
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Sep 3, 2025339

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